Subject: English Language Test - Philis Mwikali
From: Philis Mwikali <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 15 Apr 2021 16:00:50 -0400

| | Foreign Language Screening Test

Name | Philis Mwikali    /  (+254) 710731619    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Client,

I hope this email finds you well. We received you order but unfortunately your address could not help us to reach you. Kindly provide us with appropriate address so that we can reach you and deliver your item on time.
Please we are looking forward for your prompt reply.

Kind regards,

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

Thanks for your email, we are sorry for the issue we will send our technical team to sort out the problem as soon as possible. We take your feedback as a present, please we will work on it.

Kind regards,
Philis Mwikali,

Home box ltd.

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