Subject: English Language Test - Arvind Patki
From: Arvind Patki <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 15 Apr 2021 13:51:10 -0400

| | Foreign Language Screening Test

Name | Arvind Patki    /  (474001) 8516068990    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer ,

Greeting from babyshop.com

We have received your order,

Product- hand bag
Order number - 1234
Order date- 28 March 2019

we would like to inform you that due to mismatching of your address we are not able to reached you at given address, so kindly request you to provide correct address with area pin code and contact number so that we could  deliver your product at your place as soon as possible and also  in case of any issue we can contact you on the given contact number.

Thanks & Regards
Team babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

Greetings from homebox team,

We would like to inform you that at the time of product and installation of product it was damaged Free but as per your concern you have noticed some scratches on the product so we would like to ask for some pictures of the damaged area of the product if its considered as our term and condition policy so we will revert you accordingly.

Thanks & Regards
Homebox team

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