Subject: English Language Test - Amit Mishra
From: Amit Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 15 Apr 2021 11:16:45 -0400

| | Foreign Language Screening Test

Name | Amit Mishra    /  (91) 9971001876    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

Please accept our sincere apology for the inconvenience caused.

With reference to you order status we wish to inform you that our courier person had tried to deliver the shipment however couldn't deliver due to incorrect address. Kindly help us with the correct address so that we will update the same and we will try to get the order deliver as soon as possible.

Thanks & Regards
XXX

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer,

We are really apologize for the inconvenience caused.

With reference to your concern we wish to request you to kindly share us some images of the product highlighting the scratches, along with the invoice so that we will investigate and assist you in a better way.

Thanks & Regards
XXX

| |