Subject: FW: English Language Test - Parjanya Singh
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Thu, 15 Apr 2021 14:56:30 +0000

Check

From: Parjanya Singh <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 6 April 2021 at 1:12 AM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: English Language Test - Parjanya Singh

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Foreign Language Screening Test

Name    Parjanya Singh    /  (91) 7017201106    / [email-masked]<mailto:[email-masked]>
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Dear Customer,

The status of the order has been checked and we regret to inform that the delivery person attempted to deliver the order but due to some problems with the address and miscommunication , we were not able to deliver your order.
Can you please recheck the address , if it is the same the delivery person will try and deliver the package once again and if there is any change , do let us know .
Sorry for the grievance .
Thank you
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Dear Customer,

With response to your query on the order , we have checked with the concerned department and they will soon drop at your house to do the needful and the TV cabinet will be replaced as soon as they proceed .
We have initiated the process and will revert back to you with every update.

Thank you for shopping from us !