Subject: FW: English Language Test - Shubham Bhatla
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Thu, 15 Apr 2021 14:50:28 +0000

Check

From: Shubham Bhatla <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 6 April 2021 at 1:45 AM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: English Language Test - Shubham Bhatla

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Foreign Language Screening Test

Name    Shubham Bhatla    /  (+91) 9354297810    / [email-masked]<mailto:[email-masked]>
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Hello

Thanks for reaching out to us ,
The handbag you ordered on 12-03-2021 has been dispatched  to the courier company on the same day you placed it , but due to wrong address mentioned in the courier it couldn't be delivered. So kindly provide the correct address so that it can be delivered to you soon.

Team homebox
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Hi abdul ,

We apologise for the bad experience you faced but we assure you to provide the best solution. Soon our team will be reaching out to you and will be replacing the damaged goods and as a compensation we will be providing 30% amount refund .

Team homebox