Subject: English Language Test - Vasis Edmund
From: Vasis Edmund <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 15 Apr 2021 10:40:45 -0400

| | Foreign Language Screening Test

Name | Vasis Edmund    /  (011) 9560278916    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello there,

Thank you for contacting LiveSalesma Support.

I've read your concern and I understand that you have ordered a hand bag and still you did not received yet.

Please don't worry, I will try best to resolve your issue.

As I have checked, your order was delivered to your nearest courier company and we have also contacted them and get to know that your residence address was incorrect, this is the reason you did not received it.

I would request you please provide us your correct residential address and we will be delivering your order within 48 hours.

Let me know if anything else I can assist you with,

Thanks & regards

Vasis Edmund

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul,

Thank you for contacting LiveSalesman Support.

I've read your concern and I understand that you have purchased a TV cabinet and noticed to many scratches after our team installed it, at your home.

First off, I would like to apologize of the Inconvenience caused to you. As the cabinet was purchased last week Abdul, we don't have an option to replace or to refund it. It has been more than 7 days since you've purchased it and as per our policy, 7 days replacement guarantee is there. If you had contacted 3 days ago, I would have replaced it.

Since you have contacted us after 7 days, I don't have an option.

Let met know if else I can assist you with,

Thank & regards

Vasis Edmund

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