Subject: English Language Test - ROHIT SAHARE
From: ROHIT SAHARE <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 15 Apr 2021 10:00:04 -0400

| | Foreign Language Screening Test

Name | ROHIT SAHARE    /  (+91) 6260176215    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Sir,
I wish that you and your family is good and healthy,
This mail is regarding inform you that We had already shipped your Handbag at the time of order, but just because of your address the courier is not able to deliver that.

I request you to please check your address n if there is any mistake, just edit it by clicking on the edit location option.

Thank You!

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello
Mr. Abdul,

I totally understand your concern but we always try to make our product the best in quality and delivered with full safety.

And even before installing it, our agents to monitor it so that if there is any mistake or damage then it can be replaced.

Sir, very soon an agent will come to check your TV and confirmed that this is done from our side or after intalling.

Thank You!

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