Subject: FW: English Language Test - Rama Rajput
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Thu, 15 Apr 2021 12:15:35 +0000

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From: Rama Rajput <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 13 April 2021 at 7:15 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: English Language Test - Rama Rajput

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Foreign Language Screening Test

Name    Rama Rajput    /  (91) 9999665710    / [email-masked]<mailto:[email-masked]>
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Dear [Name],
Thank you for your email. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the inconvenience you've been experiencing recently.
I can see the address on your order for beige tan colour bag is showing submitted to courier company. It seems like the delivery boy is mistaken with the package which should be delivered to you.  I have already raised an escalation with them about this and I request you to please leave it up to me. I am keeping a track on it and will update you about it once the issue is sorted with them about the address.
I will now contact you back on 15/04/2021. Please reply me back in case of any further queries.

Best regards,
Rama Rajput
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Dear [Name],
Thank you for your email. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the inconvenience you've been experiencing recently.
I will surely help you with this. Request you to kindly share the pictures of the the unit so that we can process the request to replace with the new one.

I will now contact you back on 15/04/2021. Please reply me back in case of any further queries.

Best regards,
Rama Rajput