Subject: Arabic Language Test - Naseem Ahmad
From: Naseem Ahmad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 15 Apr 2021 05:52:30 -0400

| | Foreign Language Screening Test

Name | Naseem Ahmad    /  (+91) 7053800464    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello sir
At the present time I checked your order, you order has been placed and handed over to our courier partner , and they have placed order and this order shipped also but because of some technical issue your order not reached to you
I'm sorry to delay your order , it will be reached within 4-5 working days
Thank you for connecting with us

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul
We received your complaint and we check the terms and conditions of the company about it and as company terms and conditions it will be exchanged
Within a week our company executive will come to you and he will verify it after verification of the complaint we will solve your problem.

Best regards
Naseem Ahmad

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