Subject: English Language Test - Manpreet singh Chawla
From: Manpreet singh Chawla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 15 Apr 2021 04:54:46 -0400

| | Foreign Language Screening Test

Name | Manpreet singh Chawla    /  (+91) 9811256336    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,

Thank you for contacting our customer service team. We are always happy to assist you.

As we can check your order no-1234567890 was already shipped from our courier company on the same day your order was placed. Our delivery representative quoted the address on the courier was wrong. We request you to please check the address and correct it so that we can try again to deliver your order as soon as possible.

Sorry for the delay and inconvenience.

Regards
Manpreet| Babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

We deeply apologise for our mistake and will try our best to sort the things out.

As per your complaint, I am re-scheduling the installation of your TV cabinet and one of our expert will be there at your place within 24 hours.

Sorry for the inconvenience caused.

Regards
Homebox Team

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