Subject: Arabic Language Test - Md Ayaz Hasan
From: Md Ayaz Hasan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 15 Apr 2021 02:49:20 -0400

| | Foreign Language Screening Test

Name | Md Ayaz Hasan    /  (91) 9069729253    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi!
Dear Customer!
Your complaint has been received, I regret for your inconvenience, I would like to inform you that you booked item to a wrong address so my courier team could't to deliver the product at your correct address. So you must immediately provide a correct address to ease for my courier team. Your product will be at your door.
Thank you!

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi!
Dear Customer!
As you complained for your damaged product, has been registered your complaint and was forwarded to resolve your problems. I regret for your inconvenience, My team anytime is ready to fulfill all kind of responsibilities for customers.
Thank you!

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