Subject: English Language Test - Tarun Kumar
From: Tarun Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 15 Apr 2021 00:02:14 -0400

Foreign Language
Screening Test

Name

Tarun
Kumar    /  (+91) 9717926426    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hello Sir,

I am able to check that you have enquired about a hand bag that you ordered 14
days ago.

I would like to share some information on it. The package wa handed to the
courier company on the same day but opon checking other tracking status i found
out that the shipping address you provided was not correct.

The item is returning back to us as it was undeliverable. I have processed a
full refund of the order. I would like you to check your address and edit it
correctly so that next time you don't have to wait long for your happiness that
you ordered.

If there is anything else you need assistance in please let us know. Hope you
have a great day ahead.

Tarun

Customer service representative

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

Hello Abdul,

As checked upon i get to know that you are facing issue at installation of a TV
cabinet.

I would like to inform you that before installation of any item, customer has to
check it and after customer's approval that item is installed.

I am afraid that now we will not be able to replace or refund the item as it is
not in our policies.

From next time it would be great if you to take full inspection of your item.
Although i have taken your feedback and the same will be shared to our delivery
team and to the seller to minimize such incidents.

Thanks for your valuable feedback. Hope you have a great day ahead.

Tarun

Homebox team