Subject: Arabic Language Test - Abdul Fatir
From: Abdul Fatir <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 14 Apr 2021 14:38:35 -0400

Foreign Language
Screening Test

Name

Abdul
Fatir    /  (011) 7310565044    / [email-masked]

Whats your first language

Arabic

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Give me 1 minute, i am checking your order..ok sir my mistake
that i entered your address incorrect that's why your order is dely,  give me 5
minuts to solve your problem, now your order will be delevered by 30
minuts......sorry for my mistake ...thanks.....

Based on the
Situation 2 above, please draft an email response to the customer. You don't
necessarily need to know the policy of the brand, but use the best practice from
e-commerce companies that you've shopped from so far to know the
policies.

Hi Homebox Team,

I purchased a TV Cabinet from you last week, and your team installed it this
morning in my house. After your team left I notice that the cabinet has too many
scratches on it.

I want the unit to be returned and replaced with a new unit or give me my money
back.

Abdul.fatir..

Date 14/04/2021

Okhla jamia Nagar