Subject: Arabic Language Test - MD Badrejahan
From: MD Badrejahan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 14 Apr 2021 13:22:43 -0400

| | Foreign Language Screening Test

Name | MD Badrejahan     /  (7) 9113385510    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear [Name],
I am so sorry to learn that your order has not arrived. I understand how frustrating this must be.
I've tracked your package via the Indian Postal Service, and it's currently listed as [status]. If you'd like to keep track of your package's status, you can visit this link: [link]
Please contact me directly if your package has not arrived by [date] by responding to this message. Alternatively, you can call me directly at 1-234-567-8910.
Once again, I sincerely apologize for the inconvenience.
Best,
MD Badrejahan
Customer care executive

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer,
Thank you for your email. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services.
We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
To help us route your complaint to the appropriate department who can address your concerns, we'd be grateful if you can provide us with additional details regarding your experience by filling out the attached form.
We are truly sorry for the inconvenience and hope to offer you better services in the future.
For any questions or further assistance, please reply to this message or call us at 06452-221084
Best regards,
,Badre Jahan
Customer Care Executive

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