Subject: English Language Test - Azam Ali
From: Azam Ali <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 14 Apr 2021 11:33:17 -0400

| | Foreign Language Screening Test

Name | Azam Ali    /  (+91) 9716010411    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | Sir,  As I checked your order delivery but the address you have given is wrong. Please check the address you have given for delivery. You can change it and re-order, then your order will come. Thank you.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Sir, we have registered your complaint and as you have said that there is a scratch on the TV, our team will come and check it and give you apko new tv. Thank you very much for purchasing homebox team.

| |