Subject: FW: English Language Test - RISHAVA CHAKRABORTY
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Wed, 14 Apr 2021 14:01:50 +0000

Seems fine, check

From: RISHAVA CHAKRABORTY <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 14 April 2021 at 6:54 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: English Language Test - RISHAVA CHAKRABORTY

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Foreign Language Screening Test

Name    RISHAVA CHAKRABORTY    /  (98887) 59064    / [email-masked]<mailto:[email-masked]>
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Sub: Status of the order id:XXXX

Hello sir,

First of all we would like to Thank you for your patience and for being our most valuable customer for so long.

The order that you've placed on 1st april was shipped by us, and handed over to courier company on that same day. However, The courier tried to deliver the order at your given address, but it seems that the address as per the courier was mispelled/wrong.

We would highly appreciate if you would cooperate with us and reply back your correct address, so that we can deliver your order as soon as possible.

With regards,
Rishava
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Sub: Return and Refund policy of XXXXX Tv cabinet

Hello Abdul,

Greetings to you and your family on this auspicious day of Ramdan.

First of all, on the behalf of the entire Company we would like to deeply apologize for delivering you such a defective unit. We have already started investigation as to how this might have happened. And i can assure you on behalf of us and our logistics Dept. that this kind of disservice will never happen again.

As per the unit that has been delivered to you, we will definitely replace it with a brand new unit. Within the next 6-7 working days our team will contact you with the replaced unit so that they can install it in your home.

As always, stay safe and healthy.

With regards,
Rishava