Subject: English Language Test - Shubham Sharma
From: Shubham Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 14 Apr 2021 09:51:44 -0400

| | Foreign Language Screening Test

Name | Shubham Sharma    /  (+91) 7597080758    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear xyz,
First of all, please accept my sincerest apologies for the late in delivery. Our courier service partner tried to contacted you but unable to do so , we have initiated a inquiry about this, in a meantime could you check some things on your end first.
Regards
Babyshop

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul

I'm so sorry that you had a negative experience with TV Cabinet.For providing you a better experience will you attach a photo.

So that we will look into this matter an provide you better services and will allow you a return or replace as per your choice.

Once more, I sincerely apologize for the inconvenience. Please let me know if I can answer any questions, and I'd be happy to help!

Best,
Homebox team

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