Subject: English Language Test - Jowher Husain
From: Jowher Husain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 14 Apr 2021 08:51:50 -0400

Foreign Language
Screening Test

Name

Jowher
Husain    /  (+91) 9567320324    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear Customer,                   Thanks for choosing
Babyshop.com. I hope you are doing well. Sorry for your inconvenience.
We have cross checked Your Complaint and verified with the
concerned Department, your order has been handed over to the delivery Department
on the same day which u have placed order. Our Delivery Agent tried to deliver
your order and unfortunately got know that u r delivery address is incorrect, So
i request you to recheck your delivery Address Which  u have updated there in
our portal and to update the correct one.
thanks for contacting us, always happy to serve you.

thanks and regards.customer support team

Based on the
Situation 2 above, please draft an email response to the customer. You don't
necessarily need to know the policy of the brand, but use the best practice from
e-commerce companies that you've shopped from so far to know the
policies.

Hi abdul,

Thanks for choosing Babyshop.com. I hope you are
doing well. Sorry for your inconvenience.

Thanks for purchasing TV Cabinet from Babyshop.com, but it's
very sad to know that you have found crashes there on product. in this case, we
don't have return policy on this product but we have two options, First option:
our team will come to ur address and they will check the crashes, if it's
fixable or not, if its fixable they will fix the crashes their itself, if it's
not fixable we have to opt second option, that we will replace the Cabinet with
New one. You can schedule the visiting time for our team on the App.

Thanks for contacting us, always happy to serve you.

Thanks and Regards.

customer support team