Subject: Arabic Language Test - Irfan Ali
From: Irfan Ali <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 14 Apr 2021 06:29:31 -0400

| | Foreign Language Screening Test

Name | Irfan Ali    /  (79921) 35660    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Here are simple tips, templates and examples for writing good complaints letters.

This approach to complaints letter-writing is effective for private consumers and for business-to-business customers who seek positive outcomes from writing letters of complaint.

The principles apply to complaints emails and phone calls too, although letters remain generally the most reliable and effective way to complain, especially for serious complaints.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Product returns can have a significant impact on your store’s bottom line — in more ways than one.

The cost of product returns, on top of free return shipping (if you offer it) can be overwhelming to your business. But the threat of lost sales if you don’t? It’s real.

Overall returns statistics.
According to the National Retail Federation, in 2018 customers returned $369 billion — about 10% — of all purchases, brick-and-mortar and online.

Return rates jump to about 30% or higher when looking at just online purchases. For example, Revolve, the popular online clothing seller, made $400 million in net sales in 2017, but paid out an almost equal amount, $385 million, for returns, writes Recode’s Jason Del Rey. That doesn’t include the cost of return shipping.

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