Subject: English Language Test - Prateek Raghav
From: Prateek Raghav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 14 Apr 2021 05:19:25 -0400

Foreign Language
Screening Test

Name

Prateek
Raghav    /  (0) 8273494262    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hello,

Greetings! from babyshop.com.

I'm Prateek from Customer support team.

First of all, I would like to apologize for the trouble that you have to face as
you still haven't received the item.

On checking with my resources, I found out that the courier was unable to locate
the address. But please be rest assured, I've contacted the courier team and
updated the address along with the address which will be delivered to you within
2 business days,

I appreciate the patience that you have so far displayed and can assure you that
this is a one time mistake and will never be repeated.

Thank you for contacting us. Have a nice day.

Based on the
Situation 2 above, please draft an email response to the customer. You don't
necessarily need to know the policy of the brand, but use the best practice from
e-commerce companies that you've shopped from so far to know the
policies.

Hello Abdul,

Greeting! from babyshop.com

I'm Prateek from Customer support team.

I'm extremely sorry to hear that the TV cabinet was scratched at the time of
installation.

I would love to replace the TV cabinet for you however the process can take up
to 15-20 business days which I understand would not be acceptable.

Having said that, I can offer you a 20% discount if you are willing to keep the
item which will reflect in the account within 3-5 business days once you accept
it.

If in case you still like to return the item, I will definitely help you with
that as well.

Please feel free to reply back to this email with your answer. I hope this
helps.

Thank you for contacting us. Have a wonderful day ahead.