Subject: FW: English Language Test - Ravi Singh
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Wed, 14 Apr 2021 09:00:37 +0000

Check

From: Ravi Singh <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 14 April 2021 at 1:45 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: English Language Test - Ravi Singh

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Foreign Language Screening Test

Name    Ravi Singh    /  (+91) 9809809456    / [email-masked]<mailto:[email-masked]>
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Hi Sir/Ma'am,

Thank you for contacting us.

I am sorry for the delay in the delivery of your order.

I have checked with the courier team about the delivery status of your order.

The courier team couldn't deliver your order due to wrong address.

Please share your complete address with landmark and alternate contact number so we can share it with courier team and they can deliver the order.

Regards,
Customer service team
babyshop.com
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Hi Abdul,

Thank you for contacting us.

I am sorry for the issue and please do not worry, I will do my best to help you in this concern.

Please share the images of the product so we can check it and can help you further.

Regards,
Customer service team
Homebox Team