Subject: English Language Test - MUHAMMED JAMSHEED
From: MUHAMMED JAMSHEED <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 14 Apr 2021 04:34:56 -0400

| | Foreign Language Screening Test

Name | MUHAMMED JAMSHEED     /  (91) 9526427403    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi good morning sir
Wish you a healthy day. Am Muhammed jamsheed customer service representative of.......... (Name of store ). We apologize to you.
Your product was shipped from our store on the day you ordered it .. but unfortunately your address was changed by the courier service.  as soon as possibile our team contacted them.and we assure Your product will reach you within 24 hrs .. thank you.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul its from team Homebox.
Wish you a fresh day
We noticed your mail. After checking the policy of the brand which you purchased, our maintance team will contact you soon. And we assure you the best practice solution for returning products.
And we really apologize for giving you suchlike porduct.

Thank you

| |