Subject: English Language Test - Paragraj Bhinder
From: Paragraj Bhinder <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 14 Apr 2021 02:25:24 -0400

| | Foreign Language Screening Test

Name | Paragraj Bhinder    /  (+91) 9877989055    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

As I've checked your order status and confirmed with the courier company the order was due on delivery date. However, due to your incorrect/incomplete address we cannot proceed with your order further. As I've mentioned the courier company has issues with the location, so I kindly request you to update your address and then let us know further. We'll be happy to help.

Thanks!

Babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

We're sorry for the inconvenience caused to you and how much this product means to you. We place our customers first. I want to inform you Abdul that sometimes when delivering a product some wear and tear happens and due to which the product might get affected. But I'd like to mention that when we pack the product we take all due precautionary measures to avoid any damages so that the product is in stable condition and it reaches out to you in good condition. We appreciate your feedback and apologize for the hassle you faced Abdul, so as I can check this product is a large category product, also it comes under no returns policy. Therefore, as per norms you can't return the product and no refund will be given. However if you've received a damaged product or in a bad condition then we're liable to refund you or replace/return you as you wish. You can go to your account details and request a refund or return/replacement and we'll initiate that further. If you've any more queries please contact us via customer support.

**Note- Refunds take upto 3-5 business days to reflect into your account as per your associated banks.

Regards!

Homebox team.

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