Subject: English Language Test - KRISHNA PANDEY
From: KRISHNA PANDEY <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 14 Apr 2021 02:17:19 -0400

| | Foreign Language Screening Test

Name | KRISHNA PANDEY    /  (+91) 7068180904    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi,
We are happy to let you know that your order of a hand bag  has been shipped .However our courier partner  was unable  to deliver the order to the given address as the given address is wrong.

Thanks & Regards
Babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi,
We would like to inform you that you need to verify the model number and inspect the item before you accept order .We cannot accept returns for damage or missing parts once the order is delivered and installed.

Thanks & Regards
Homebox Team

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