Subject: English Language Test - Suraj Kumar Rai
From: Suraj Kumar Rai <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 14 Apr 2021 01:25:11 -0400

| | Foreign Language Screening Test

Name | Suraj Kumar Rai    /  (0532) 7007737212    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | Hello sir your order was placed on that same day and it is in the hand of courier but your address found wrong so he face trouble to deliver it on time so please change your dilivery location.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul sir,
Your message is delivered today and I forward to our service provider he will reach under 48 hours if you want to replace your TV cabinet so it will take time of 1 week because of paper work and if you want your money back so talk to the higher authorities.

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