Subject: English Language Test - Vasis Edmund
From: Vasis Edmund <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 13 Apr 2021 20:16:38 -0400

| | Foreign Language Screening Test

Name | Vasis Edmund    /  (110096) 9560278916    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello there,

Thank you for contacting LiveSalesman.

I've read your concern and I understand that you had ordered a hand bag through online and you did not received yet.

Please don't worry I will try my best to resolve your issue. To proceed further could you please provide me the order number.

(Scenario - If the customer have given the order number then)

Thank you for providing the order number. We have checked in our tools and it seems like the item: hand bag which you've ordered, alredy has been processed.

We have checked out with the courier team as well and got to know that your residential address is incorrect. I would like to request you please provide us the updated home address and we will be delivering your item in next 2-3 business days.

Let me know if anything else I can assist you with,

Best regards,

Edmund

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul,

Thank you for contacting LiveSalesman.

We understand that you have purchased a TV Cabinet from you last week from our website and noticed some scratches on it. We apologize for Inconvenience caused to you,

(Scenario 1- If customer purchased a week ago then)

however, We've checked and got to know that you've purchased the cabinet a week ago. We are sorry, unfortunately we don't have an option for replacement or for refund.

(Scenario 2- If the customer purchased and contacting within 2-3 days then)

Please don't worry, we will try our best to resolve your issue.

As you see scratches on the cabinet, we will be offering you OTC - One time courtesy. In whcih we will be replacing your cabinet with the new one.

To proceed further, our courier team will be contacting you for the same.Please give the cabinet to them and you will be receiving new cabinet in next 2-3 business days.

Let me know if anythin else I can assist you with,

Best regards,

Edmund

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