Subject: Arabic Language Test - Ammar Yassir
From: Ammar Yassir <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 13 Apr 2021 10:03:42 -0400

| | Foreign Language Screening Test

Name | Ammar Yassir     /  (500002) 7207607321    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer :-

we apologise to you for delay of your order.
Relative to the wrong information address in our delivery mangment records our delivery man delivered the package to wrong address.
Now your package available and will send to you in your correct address in a good condition. these technical error not happen often so sorry for this error will not happen again.
We hope you are not worry, The Delivery mangment  treat this now and it will reach your package as soon.

thank you we gladly to your
communicate.

babay shop.com.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear custome:-

We want to tell you we have received your complaint and we will start solve this broplem.
This type of problem happen in infrequent and reason usually happen due to transmission errors and installation; this one of the technical errors and we know how solve it.
So we hope you not worry and the Delivery mangment will start solve your TV cabinet problem as soon.
We apologise ise for this error and make sure that it dose not happen again.

thank you we are glad to
contact with us.

babyshop. come.

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