Subject: Arabic Language Test - Mohd Iqbal
From: Mohd Iqbal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 13 Apr 2021 09:00:22 -0400

| | Foreign Language Screening Test

Name | Mohd Iqbal     /  (110025) 9625718802    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Cutomer,

Thank you for contacting us.

We apologize you for the inconvenient caused.

We would like to inform you that your given address is wrong, so we are unable to deliver your order, you are requested to send us your correct address so that we can deliver your order.

Please feel free to contact us for further assistance.

Your friends

Support Team.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer,

Thank you for contacting us.

We apologize you for the inconvenient caused.

We would like to inform you that after being installed item we are unable to take item back , because if there were too many scratches on a TV Cabinet then you could return it at the same time.

We apologize you again for the inconvenient caused.

Please feel free to contact us for further assistance.

Your freinds

Home box Team.

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