Subject: FW: English Language Test - Kratika Mishra
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Tue, 13 Apr 2021 12:34:36 +0000

Check

From: Kratika Mishra <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Monday, 5 April 2021 at 6:20 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: English Language Test - Kratika Mishra

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Foreign Language Screening Test

Name    Kratika Mishra    /  (91) 9336191797    / [email-masked]<mailto:[email-masked]>
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Dear Sir/Madam,

We are really sorry for the inconvenience caused to you but we need your cooperation. We tried our best to deliver your order on time but the address you have provided is either incorrect or there is something wrong in that. Kindly recheck the address and do tell us. We promise to prove our services.
Thank You.
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Dear Sir,

We understand your problem and are really sorry for it, but as per our terms and conditions the items could be replaced with new one( if you have requested within seven days after delivery). But there is no policy of refunding the money. We will send the concerned team for the installation of new tv cabinet as soon as possible.

Thank You.