Subject: Re: English Language Test - Akanksha Banodha
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 13 Apr 2021 05:16:12 -0700 (MST)

WFH 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Apr 12, 2021, at 8:23 PM, Deeksha Dadu <[email-masked]> wrote: 

Check 

From: Akanksha Banodha < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Monday, 12 April 2021 at 8:15 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Urvika Chaudhary < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Subject: English Language Test - Akanksha Banodha 

	
	
			Foreign Language Screening Test 
		
	Name 	Akanksha Banodha / (91) 8929800114 / [ mailto:[email-masked] | [email-masked] ] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Dear Customer, 

Date - 12th April 2021 

We apologize for inconvenience caused. 

This email is in regards, related to delay in delivery. We would like to inform you that order is shipped from our end and our delivery partner tried to deliver the order, but were unable to attempt it successfully as address provided is incorrect. Kindly share complete and correct address to us, hence same can be informed to courier team and they will reattempt to deliver the order. 

Thanking you, 
Yours faithfully, 
Veera 
	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Dear Abdul, 

Date - 12th April 2021 

We apologize for inconvenience caused. 

This email is in regards, related to the product quality. We would like to inform you that as confirmed with our team, we will send our team again and new cabinet will be installed. Kindly confirm the time and date according to your convenience, hence we can arrange the visit again. 

Thanking you, 
Yours faithfully, 
Veera