Subject: Re: English Language Test - Princy Agrawal
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 13 Apr 2021 05:10:59 -0700 (MST)

switched off 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Apr 13, 2021, at 5:06 PM, Deeksha Dadu <[email-masked]> wrote: 

Check for contact basis 

From: Princy Agrawal < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Wednesday, 7 April 2021 at 10:13 AM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Urvika Chaudhary < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Subject: English Language Test - Princy Agrawal 

	
	
			Foreign Language Screening Test 
		
	Name 	Princy Agrawal / (91) 91317770673 / [ mailto:[email-masked] | [email-masked] ] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Hello Sir 
Greetings for the day 

This e-mail is in reference to your query regarding the order status. 
As per our records, I would like to inform you that the address mentioned by you was incorrect. Due to this, the courier remained pending at the courier office. 

We request you to kindly confirm the correct address to get your product delivered at the earliest. 
Regrets for the inconvinience caused. 

Stay safe 
Thanks &Regards 
Princy Agrawal 
Customer Support Team 
	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Hello sir 
Greetings for the day 

This e-mail is in reference to your query regarding the TV cabinet that has been installed at your place today morning. 
We regret for the inconvenience caused to you. 
I completely learned your problem and make sure to get it checked at the earliest by our customer support team and will proceed further accordingly. 

Stay safe 
Thanks &Regards 
Princy Agrawal 
Customer Support Team