Subject: English Language Test - NIZAMUDEEN .
From: NIZAMUDEEN . <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 13 Apr 2021 08:09:41 -0400

| | Foreign Language Screening Test

Name | NIZAMUDEEN .    /  (+91) 9746214388    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi(Customer's name)

Thanks for reaching out. Satisfying our customers is very important to us and I’m sorry we couldn't meet your requirements. I fully respect your decision and can only apologize for any problems your business experienced.
I would like to inform the reason behind not delivered the order, is your address as per the courier was wrong. I request you to cancel the order and order again with corrected address.
Thank you for your patience and let me know if I can help in any way.
Have a great day,
Nizamudeen

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,
I am very sorry you had this experience and thanks for reaching out. I wanted to check in with you regarding the issue you are having now. Satisfying our customers is very important to us and I’m sorry we couldn't meet your requirements. I fully respect your decision and can only apologize for any problems you faced.
I am happy to replace the product and thank for your patience.
Have great day,
Nizamudeen

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