Subject: Re: English Language Test - FAYIS K
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 13 Apr 2021 05:09:03 -0700 (MST)

His understanding is very poor 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Apr 13, 2021, at 4:58 PM, Deeksha Dadu <[email-masked]> wrote: 

Check 

From: FAYIS K < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Tuesday, 13 April 2021 at 4:36 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Urvika Chaudhary < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Subject: English Language Test - FAYIS K 

	
	
			Foreign Language Screening Test 
		
	Name 	FAYIS K / (91) 8943239739 / [ mailto:[email-masked] | [email-masked] ] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Hi, 

I am from babyshop.com. Your order was shipped by us and handed over to courier courier company same day when the order was placed. The courier tried to deliver the order to you, but as your address was wrong, we couldn't deliver to you. So kindly update us with your correct address. Then we can deliver the hand bag to you today itself. If you have any query please feel to contact us. 

Regards 
customer service representative 
babyshop 

	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Hi Abdul, 
I am from Homebox Team . Sorry for the inconvenience caused. Your issue has been escalated to the installation team. The team will replace the Cabinet within two or three working days. If you have any query feel free to contact us. 

Regards, 
Customer service representative 
Homebox Team.