Subject: FW: English Language Test - Iqra khanam
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Tue, 13 Apr 2021 12:08:49 +0000

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From: Iqra khanam <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 6 April 2021 at 4:32 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: English Language Test - Iqra khanam

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Foreign Language Screening Test

Name    Iqra khanam    /  (98719) 96396    / [email-masked]<mailto:[email-masked]>
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Dear Iqra
Hope you are doing well
As per your order id xyz we  tried to deliver your order today.But your given address is not reachable.
I would like you to please provide us another address so that we can deliver your placed order to you.
Looking for your response.
Thank you Regards
Jotform.com
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Dear iqra
Hope you are doing well
We are sad to hear that you facing the problem with the product bought from us.
I would like to inform you that we would be sending our executive for the resulotion within 2 days.After inspection we will be providing you the solution.
We appreciate your pateince and efforts.
Thank you
Regards jotfotm.com