Subject: FW: English Language Test - SAURAV DAS
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Tue, 13 Apr 2021 12:06:12 +0000

Looks fine, check

From: SAURAV DAS <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 6 April 2021 at 7:07 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: English Language Test - SAURAV DAS

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Foreign Language Screening Test

Name    SAURAV DAS    /  (91) 9563701073    / [email-masked]<mailto:[email-masked]>
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Hi,

Thank you for writing in.

We understand your concern that you'd like to know the status of your order.

We would like to inform you that your order with 'Order id - 123456' has been returned to us by the courier service provider due to address mismatch.

We have issued the refund and same will reflect in your source account as per standard banking procedures.

We would request you to  place a fresh order with correct details depending on the availability of the product.

Once the product is out for delivery you will get the contact details of the delivery partner and you can guide him to get the product delivered at the correct address.

Please feel free to get back to us for further assistance, we will be happy to help you.

We would like to thank you for your continued trust and support.

Thank you for being with babyshop.com.

Regards,

Customer Support Team
babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Hi Abdul,

Thank you for writing in.

We understand your concern that you have quality issue with your order with 'Order id 652517' and sorry for the trouble caused to you.

We have notified our installation team about your issue and they will visit your place and inspect the qulaity of the product.

Depending upon the quality of the product they will raise a request for replacement from their end or if the product is not available the refund will be issued.

You will receive a callback from our team for the suitable time to visit.

This is certainly not the kind of service we want you to experience but, unfortunately, things have turned out in this way.

Please feel free to get back to us for further assistance, we will be happy to help you.

We would like to thank you for your continued trust and support.

Thank you for being with us.

Regards,

Homebox Customer Support Team