Subject: FW: English Language Test - Avilipsa nayak
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Tue, 13 Apr 2021 11:46:35 +0000

First round

From: Avilipsa nayak <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 7 April 2021 at 1:35 AM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: English Language Test - Avilipsa nayak

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Foreign Language Screening Test

Name    Avilipsa nayak    /  (997) 1975561    / [email-masked]<mailto:[email-masked]>
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Dear Customer,

We apologise for the inconvenience caused.

We have received your query regarding the order placed on 00/00/0000.

We have already checked with the courier partner. They tried reaching out to you but could not as the given address was not updated.

We request you to either update the address on the website or you can also send it to us . Once the address is updated your product will be delivered within next 24 hrs.

Hope this email was helpful. Please feel free to contact us anytime.

Thank you
Avilipsa

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Hey Abdul,

We have received your request for return. We are sorry for the inconvenience.

We request you to send the pictures of the damaged product and we will schedule the pick up.

Once it is confirmed that the product is damaged by the courier partner we will either replace it with a new unit or you will receive your refund in next 4-5 business days.

Hope this was helpful. Feel free to contact us incase you have any further queries.

Thank you
Team Homebox