Subject: FW: English Language Test - Suvan DAS
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Tue, 13 Apr 2021 11:31:15 +0000

Check

From: Suvan DAS <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 13 April 2021 at 4:05 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: English Language Test - Suvan DAS

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Foreign Language Screening Test

Name    Suvan DAS    /  (011) 22720007    / [email-masked]<mailto:[email-masked]>
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  hello

Thank you for contacting babyshop.com
i am sorry for  the disappointment that this delay might have  caused to you.  As I look into your case, our courier service partners have mentioned  that the item was not delivered because the address  in the parcel  was not correct.
Our team tried to call you but the number  itself was not reachable.
I would request you to click on the link below and  kindly fill the form

The item will be delivered within 24 hours once you fill this form

best wishes
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   hello
I am sorry for the inconvenience caused to you.
Our company generally doesn't cover physical damages under warranty. I cannot assure you with any kind of resolution.  I would request you to send me  pictures of your cabinet and the scanned copy of your bill. Please mention the exact time when the box was opened and the time of installation of your TV cabinet.  Further course of action will only be decided once you mail us the pictures.

Best regards