Subject: Arabic Language Test - Mohammad Maqbool Alam
From: Mohammad Maqbool Alam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 13 Apr 2021 07:25:16 -0400

| | Foreign Language Screening Test

Name | Mohammad Maqbool Alam    /  (91) 8089361711    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi,

We will check details of order purchased by a customer and before giving update on status, we will ask him address of order that for whohe he bought and how it wrongly placed order.

Till gettiing the correct address of the customer, we will tell to corrier to don't panic about him just try to contact him if it is possible to deliever then go ahead or else cancel the order and update the status as Cancelled due to wrong address.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi,

We will check the date of purchase and if its come under warrenty then only will replace the order else we will remind him that you must have to go through company's guidelines before buying anything from the shop.
Now we cann't do anything.

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