Subject: English Language Test - Divya Jha
From: Divya Jha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 13 Apr 2021 07:08:24 -0400

| | Foreign Language Screening Test

Name | Divya Jha    /  (+91) 8743811110    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

We are pleased to inform you that your order for the handbag (ID:123456) dated (14th day ago xyz) was accepted & it was shipped on the same day the order was placed but unfortunately the address you mentioned have been confirmed by the courier company that it is incorrect . Kindly let us know your current correct address with pin code so that we can send your product immediately.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul

We are glad to assist you with this concern . You can exchange the product as well as can get the money back anytime . You just need to tell us whether you require the same product or should we upgrade with tv vcr cabinet which is hi-end cabinet that will be given to you at the same price . We are really sorry for the faulty product . We will also be adding one more product of your choice in the same criteria to compensate our mistake . Kindly revert us at your earliest so that we can arrange the delivery as soon as possible .

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