Subject: English Language Test - FAYIS K
From: FAYIS K <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 13 Apr 2021 07:06:46 -0400

Foreign Language
Screening Test

Name

FAYIS K
/  (91) 8943239739    / [email-masked]

Whats your first
language

English

Based on your
understanding of situation 1 above, assuming you are the customer service
representative, please draft a response to customer's email. Please make sure
that your email is grammatically correct and properly formatted.

Hi,

I am from babyshop.com. Your order was shipped by us and handed over to courier
courier company same day when the order was placed. The courier tried to deliver
the order to you, but as your address was wrong, we couldn't deliver to you. So
kindly update us with your correct address. Then we can deliver  the hand bag
to you  today itself. If you have any query please feel to contact us.

Regards

customer service representative

babyshop

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi
Abdul,

I am from Homebox Team . Sorry for the inconvenience caused. Your issue has
been escalated to the installation team. The team will replace the Cabinet
within two or three working days. If you have any query feel free to contact us.

Regards,

Customer service representative

Homebox Team.