Subject: FW: English Language Test - Pankaj Prasad
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Tue, 13 Apr 2021 10:16:07 +0000

Check

From: Pankaj Prasad <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 13 April 2021 at 2:38 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: English Language Test - Pankaj Prasad

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Foreign Language Screening Test

Name    Pankaj Prasad    /  (91) 9845149037    / [email-masked]<mailto:[email-masked]>
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Dear Customer,

Greetings from Babyshop.com

In reference to your order for the product, you have ordered on our online shopping. We deeply regret the inconvenience caused to you as we tried to resolve the issue and as we have tried to deliver the product to your mentioned address but the address was wrong.

We thrive to deliver the product to the right person safely and accurately
So we have decided not the deliver the product to the address and have two options for resolution of this matter

1. We could refund the order to your original payment method or send us your bank details to initiate the refund and place a new order

2. You could just send us your current complete address to update and we will update the same and dispatch to your address.

Please reply to us back with the same mail ASAP

Happy to help you!

Regards
Babyshop.com
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Dear Abdul,

Greetings From Homebox!

We deeply regret the inconvenience caused to you

We will send our executive to your place to examine the situation and will try to verify the things you have stated and accordingly we will definitely try to solve the issue.

We request you to kindly send the pictures of respective scratches and we will definitely assist you.

Happy to help you always!!

Regards

Homebox