Subject: Re: English Language Test - syed mohd jafar
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 13 Apr 2021 03:01:27 -0700 (MST)

Call later, busy now 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Apr 13, 2021, at 3:20 PM, Deeksha Dadu <[email-masked]> wrote: 

Check, looks good 

From: syed mohd jafar < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Wednesday, 7 April 2021 at 1:38 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Urvika Chaudhary < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Subject: English Language Test - syed mohd jafar 

	
	
			Foreign Language Screening Test 
		
	Name 	syed mohd jafar / (91) 9711076587 / [ mailto:[email-masked] | [email-masked] ] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Dear customer, 

I can totally appreciate how frustrating it is to be waiting for your delivery, I wish there were a way for us to get it to you sooner. It might help to start with some background on what happens on our end once you place an order: 

When you ordered, the order was shipped by us, and handed over to courier company same day when your order was placed. 

The courier tried to deliver the order to the your address, your address as per the courier was wrong. So now the courier company is correcting the address according to their last update. 

To help you know what to expect, during the ordering process we show an estimated delivery date, perhaps that wasn't visible enough for you? I’d like your feedback on that so we can improve for the future. 

Once your parcel arrives, if there are any issues at all please hit reply and we can get right back to you. 

Sincerely, 
Sender's name 
	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Dear customer, 

I sincerely apologize for the defective TV Cabinet you received. Upon closer inspection of the returned merchandise, I noticed there was no inspection sticker on the outside TV Cabinet box. We are checking to find out if the TV Cabinet somehow missed its final inspection. I'm confident there is a plausible answer, but I apologize if it caused you any difficulty. 

I am replacing the original with a new TV Cabinet that I have tested to my high standards. Please accept it along with a complimentary carrying bag. 

I hope you will consider us again in the future for all your picture taking needs. 

Sincerely, 

Homebox Team