Subject: Re: English Language Test - Akash sarkar
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 13 Apr 2021 02:59:33 -0700 (MST)

Busy on another call 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Apr 13, 2021, at 3:00 PM, Deeksha Dadu <[email-masked]> wrote: 

Check 

From: Akash sarkar < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Monday, 12 April 2021 at 8:41 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Urvika Chaudhary < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Subject: English Language Test - Akash sarkar 

	
	
			Foreign Language Screening Test 
		
	Name 	Akash sarkar / (88265) 46939 / [ mailto:[email-masked] | [email-masked] ] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Dear customer, 

Thank you for writing to us. 

With reference to you above mail. We have tried to deliver the shipment to your mentioned address. However due to incomplete address we were not able to deliver the shipment. I would request you to please provide the correct address so that we update the new address and attempt for the delivery again. 

For any futher assistance feel free to write us back on [ mailto:[email-masked] | 
[email-masked] ] 

Regards, 

Akash sarkar 

Customer Support Executive. 

	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Dear Abdul, 

Thank you for writing to us. 

We regret for the inconvenience caused to you. 
However I would like to inform you that we have registered a complaint for the issue you have faced and also arrange a appointment from our home visit team who will dismantle the Tv Cabinet and install a new Tv cabinet for you. 

The process may take 3-4 business days. I appreciate your patience and understanding with us. 

For any further assistance feel free to gst back to us. 

Regards, 

Akash Sarkar 

Customer Support Associate