Subject: Re: English Language Test - Aakash Mishra`
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 13 Apr 2021 02:26:28 -0700 (MST)

Walking schedule for tomorrow 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Apr 13, 2021, at 2:04 PM, Deeksha Dadu <[email-masked]> wrote: 

Check 

From: Aakash Mishra` < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Tuesday, 13 April 2021 at 10:06 AM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Urvika Chaudhary < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Subject: English Language Test - Aakash Mishra` 

	
	
			Foreign Language Screening Test 
		
	Name 	Aakash Mishra` / (+91) 9870817187 / [ mailto:[email-masked] | [email-masked] ] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Hi (Customer name), 

Thanks for reaching out! I have an answer to your question about the status of your order. 

Your order no XXXXXXX containing a Hand Bag was shipped by us the same day when the order was placed, The courier tried to deliver the order to you, but the address as per the courier was wrong. 

Kindly update your status on the website or revert back to this E-mail and the order will be delivered to you within 2 working days. 

If you have any more questions or come across any other issue, let me know, I’ll be happy to help. 

Have a great day, 

Aakash 

	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Hi Mr. Abdul, 

I’m very sorry you had this experience. It’s always important for us to provide best services to our customers. 

I’ve passed this on to my team – Your cabinet will be replaced with a new unit within 72 hours. We appreciate your time, and we’ve applied a $5 discount off your next purchase. Thank you for your patience and let me know if I can help in any way. 

I apologize again for any inconvenience. 

Homebox Team