Subject: Arabic Language Test - Mohd Tahir
From: Mohd Tahir <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 13 Apr 2021 05:21:17 -0400

Foreign Language
Screening Test

Name

Mohd
Tahir    /  (110006) 9560410349    / [email-masked]

Whats your first language

Arabic

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Sir we would like to tell u honestly that we were not aware of
the scratches which u mentioned of, we will make every possible effort to
replace it, Don't worry , it will be replaced... Thanks.

Based on the
Situation 2 above, please draft an email response to the customer. You don't
necessarily need to know the policy of the brand, but use the best practice from
e-commerce companies that you've shopped from so far to know the
policies.

2 we regret for the inconvenience that ur order
is not reached out to u due to wrong adress provided by u, please provide us a
right address so that we can deliver ur order, we are extremely sorry for
that