Subject: FW: English Language Test - Neetish Tyagi
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Tue, 13 Apr 2021 09:01:40 +0000

Check

From: Neetish Tyagi <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 13 April 2021 at 2:28 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: English Language Test - Neetish Tyagi

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Foreign Language Screening Test

Name    Neetish Tyagi    /  (+91) 9582989098    / [email-masked]<mailto:[email-masked]>
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Dear Mr, Tyagi,

Thank you for choosing HomeBox.

We would like to inform you that your order is well shipped and is currently at your nearest FedEx office.
The order was scheduled for delivery on 12th April, 2020; however, due to incorrect address the delivery was not accomplished

Therefore, we request you to please share your complete address, and we will re-schedule the delivery at the earliest.

Looking forward to hearing from you soon.

Regards
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Dear Mr. Adbul,

We regret the inconvenience caused to you; however, as per the company policy we need few pictures elaborating your concern for our concerned department to evaluate the solution.

Also, please confirm if the installation team gave you brief about the product and asked you to inspect our product as per our policy.

Looking forward for requested information.

Regards.