Subject: FW: English Language Test - Jay Jerson
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Tue, 13 Apr 2021 09:00:25 +0000

Check

From: Jay Jerson <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 13 April 2021 at 2:20 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: English Language Test - Jay Jerson

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Foreign Language Screening Test

Name    Jay Jerson    /  (91) 9174056977    / [email-masked]<mailto:[email-masked]>
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Dear Sir/Madam,

Thank you for your faith in our company and reaching out to us. We are sorry that you had to experience this hassle during the delivery process.

Based on the order update, we see that the courier company attempted the delivery of the order. However, as per the courier company, the address is incorrect.

We request you to update your delivery address and we will ensure that our courier partners deliver the order as soon as possible.

Thank you.
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Dear Customer,

Thank you for your email. We apologise for the post-installation experience.

We assure you that our team will look into this in the next 24 hours and come up with a resolution based on product inspection. But, please be assured that we will give you 100% resolution.

Please let me know if there is any other concern that I could help you with.