Subject: English Language Test - N Tiwari
From: N Tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 13 Apr 2021 04:49:58 -0400

| | Foreign Language Screening Test

Name | N Tiwari    /  (91) 9125964416    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Ma'am/Sir

As you ordered a hand bag from our online store 14 days back. The order was shipped by us, and handed over to courier company same day when the order was placed.

The courier boy  tried to deliver the order to you  but the address which you mentioned  as per the courier was wrong.

So it will be great if you please recheck the address which you mentioned while placing the order.We are sorry for the inconvenience.
Feel free to further contact our team

Thank/Regards
Team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul

Our team has registered your complaint will shortly resolve the problem which you are facing as per policy we don't offer any refunds but the team coordinate with you to find the alternate solution.

Regards
TeamHomebox

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