Subject: English Language Test - Kalki Sharma
From: Kalki Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 13 Apr 2021 04:31:24 -0400

| | Foreign Language Screening Test

Name | Kalki Sharma    /  (98112) 52016    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | Dear customer, we have already shipped your order at your respective address, you will soon receive your consignment. Please confirm your home address once again for better understanding as a part of our SOP.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,
It's immense pleasure for us to be you as a customer for our company. As per your request I have noted down product I'd and service number.
Our company within this week only will provide you with new replacement.
We are extremely sorry for the inconvenience caused.
Thank you for shopping with us.

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