Subject: Arabic Language Test - rabee mohammed
From: rabee mohammed <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 13 Apr 2021 04:03:40 -0400

| | Foreign Language Screening Test

Name | rabee mohammed    /  (0091) 8054845878    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

hello sir/ madam

Thank you for contacting us and hope we will solve your problem as soon as possible,
actually the courier was having wrong address of yours and we hope to give us few minutes to deliver it to u again.We will take all the expense if it is required.

Thanks and regards.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul

Thank u for contacting us and we look forward to solve it for u .
U can contact the sells manager,he is responsible for this and we will deliver to u as soon as possible.

Thanks and regards

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